Patient Advice and Liaison Service
We’re always keen to hear feedback from patients and their loved ones so we can make sure we’re continuing to improve our services and processes.
There are a few ways to provide feedback:
Patient Advice and Liaison Service
Our PALS team are here to help. They can provide on the spot help and advice and can help resolve any current issues you may have.
Find out more about our Patient Advice and Liaison Service.
Complaints
If our ward staff or PALS team have been unable to resolve your concerns in the first instance, you can raise a formal complaint regarding any aspect of the service or care provided by West Hertfordshire Teaching Hospitals NHS Trust.
We aim to respond to all formal complaints within 40 working days, therefore do please consider our PALS team as the first point of contact for more urgent or immediate concerns.
You can contact the Complaints team by email westherts.
Compliments
If you have been impressed with your care, please let our staff know directly or you can email westherts.
NHS Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help NHS services understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
We collect the results and analyse them to see if any action is needed, with comments being passed on to staff and managers. The responses to the FFT questionnaire are used to create an overall score published on the NHS England website.
