Staying in our hospitals (inpatients)
What is the Patient Portal?
Our Patient Portal is a completely secure way to view and manage your own hospital health information.
It's an online system that allows you to view information held on your hospital record, such as hospital appointments, clinical documentation and test results. You can also receive messages from your care team.
What can you access via the Patient Portal?
- Test results: Radiology, pathology and microbiology results will be available after a set number of days to allow clinical review
- Appointments/procedures/surgery: check the date, time and location of appointments and admissions
- Documents: receive and store copies of letters or correspondence from the hospital about your care
- Messages: receive messages about your care, if applicable
- Questionnaires: receive questionnaires prior to your appointment, if applicable
What appointment information is available?
Faster diagnosis, pre-operative assessment (POA), day case, elective admissions and radiology patients can view appointments, letters and discharge summaries.
All other types of patient can view, reschedule and cancel appointments.
Who can use the Patient Portal?
Invitations to register will be sent via text message to any patient aged over 18 years old who has provided a UK mobile number and email address, and:
- has a hospital appointment booked
- has attended the Emergency department
- has been non-electively admitted as an inpatient
Patients who attend the Emergency department between 10pm and 6am will receive their registration invitation via text message after 6am.
Patients who are seen in our Urgent Treatment Centres will not receive a registration invitation.
How to register for Patient Portal
To register on the Patient Portal, you will need:
- your NHS number - Find your NHS number using the NHS website
- your date of birth
- the UK mobile phone number associated with your hospital record
- an email address
If you have received a registration invitation via text message, click on the link in the message and follow the instructions to register.
Alternatively, you can register directly on the Portal.
If you don’t have a mobile phone number associated with your hospital record or need to update the phone number, please call 0300 303 5929.
If you have an existing NHS log in - if you’ve used the NHS App or other NHS websites for example - you can log in using this.
Help and support
If you are experiencing any issues or have questions about the Patient Portal, in the first instance, please view our list of frequently asked questions.
You can also find resolutions to common issues in the Patient Portal help centre.
