Registration and portal information
Any patient of West Herts Hospitals Trust aged 18 years or over, who has a UK mobile number associated with their health record and has an email address can register.
You will automatically be sent a link to register for the Patient Portal via text message when your outpatient appointment is booked, you attend our Emergency department (excluding our Urgent Treatment Centres) or are admitted in an emergency.
Alternatively, you can register directly on the Portal.
No, you can only access your own health record.
On the Patient Portal, you will be able to see:
- Appointment/admission bookings
- Appointment/admission confirmation letters
- Test results
- Clinic outcome letters
- Discharge summaries
Yes, you can choose to go paperless during the registration process.
Alternatively, if you didn’t select paperless during registration, you can change your preference in the ‘My Details’ section located within the portal. Here you can select whether you would like to change to paperless or change back to paper.
Appointments
Yes. We will send you reminders of your hospital appointments via text message.
Yes. You can reschedule specific outpatient appointments on the portal.
Please be aware that there is a limit to how many times you can reschedule and there is no guarantee that an appointment will be available for a specific date.
No. You can only change the appointment date and time. The clinician and location can’t be changed.
Yes. You can cancel specific outpatient appointments on the portal.
Please be aware that cancelling will discharge you and you will need to visit the GP again to get another referral.
Yes. We will send a text message confirming that the appointment has been rescheduled for a different date or cancelled.
If you are rescheduling or cancelling your appointment and it has been agreed that you are eligible for transport which has already been arranged, or have an interpreter booked, please contact the Appointments team on westherts.
Health records
We are working in partnership with the Royal Free, so documents and test results from both trusts will be visible in the portal.
Further help and support
More information can be found in the Patient Portal help centre.
If you are experiencing a technical problem, that can't be resolved using the information on this page or on the Patient Portal help centre, you can report it using the button below and you'll get a reply shortly.