All three of our hospitals provide a full and comprehensive adult Audiology and Hearing Aid Service. The team work closely with the our Ear, Nose and Throat department as well as directly with GPs to help both new and existing hearing aid wearers.
The digital hearing aids available to adults are the ‘behind the ear’ model. We do not provide the smaller "in the ear’ model.
The staff in the offices are able to book appointments and offer general information.
Watford General Hospital – Enter via the dedicated Outpatients entrance, just past the main entrance. Audiology is at the end of the corridor, near to Area C.
St Albans City Hospital - From the main foyer, follow the signs to Outpatients, then follow the signs to Audiology.
Hemel Hempstead Hospital - Follow signs to Outpatients on level 2 of Verulam wing. Once in Outpatients, turn right and follow the corridor to the end. Audiology is on the left.
The tubing in your hearing aid should be replaced every four to six months. Your hearing aid may stop working effectively if this is not done.
Please note, we do not offer any walk-in clinics for hearing aid repairs. We offer a postal service or you can use our drop-off and collection boxes.
If your hearing aid has an issue and you'd like us to repair it, you can post it to us.
Please post your hearing aid, along with the brown book and a note describing the nature of the problem to one of the addresses below.
You must include a stamped addressed envelope so we can return it to you. Postage must be a LARGE 1st or LARGE 2nd class stamp.
Please post to either of the below addresses:
To use our drop-off and collection service, please drop off your hearing aids in an envelope with your full name, address, date of birth, phone number and a description of the fault to our drop-off box during the opening times below.
Your hearing aid can be collected during our collection times only. We aim to have your hearing aids ready to collect on the same day they were dropped off or posted back to you if requested (A LARGE 1st or LARGE 2nd class stamp must be provided).
Please note, there is a charge for lost or damaged hearing aids. Unfortunately, this charge also applies to 'abused' hearing aids e.g., chewed by the dog or cat.
Opening times:
Monday to Friday
Drop off time: 8.30am-11:30am ONLY
Collection time: 2pm–4pm ONLY
Locations:
Hemel Hempstead Hospital - Trolley by Outpatient entrance, Verulam Wing (Level 2)
St Albans City Hospital - Enquiry desk
The following places can replace the batteries of your hearing aids.
Coleridge House Medical Centre - 2 Coleridge Crescent, Hemel Hempstead. Monday to Friday, 8.30am-6.30pm.
Everest House Surgery - Everest Way, Hemel Hempstead. Monday to Friday, 9am-1pm and 2pm-5pm.
Gossoms End Surgery - Victory Road, Berkhamsted, HP4 1DL. Monday to Friday, 2pm-4pm.
Lions Bookshop - Unit 7, The Marlowes Shopping Centre, Hemel Hempstead. Everyday 10am-4pm.
Parkwood Surgery - Parkwood Drive, Warners End, Hemel Hempstead, HP1 2LD. Monday to Friday, 8.30am-6pm (closed Thursdays 12.30pm-1.30pm).
Rothschild Surgery - Level 2, Victory Road, Berkhamsted, HP4 1DL. Tuesday, Wednesday and Thursday, 2pm-5pm.
Pathfinders Practice - Oxhey Drive, South Oxhey, WD19 7SF. Monday to Friday, 9am-5pm.
Skidmore Way Clinic - Skidmore Way, Rickmansworth, WD3 1SZ. Monday to Friday, 10am-4pm.
The Harpenden Trust - 90 Southdown Road, Harpenden. Monday to Friday, 10am–12pm.
St Albans Health and Wellbeing Centre - Civic Centre, St Albans, AL1 3JE. Monday to Friday 9am–12.30pm and 1pm-4.30pm.
The Hertfordshire Hearing Advisory Service is a charitable organisation whose mobile technician takes the service out into the community offering a range of services, free of charge, supporting those people affected by hearing loss.
These include basic NHS hearing aid maintenance i.e re-tubing, battery replacement for NHS aids, information on hearing loss and demonstration of assistive equipment to people living in areas of Hertfordshire, not covered by their volunteer support scheme.
Our Audiology department is able to provide times and dates of this service or can contact them directly on 01707 324582 (option 1).